FREQUENTLY ASKED QUESTIONS
Sizing guide details with measurements are found on the product page specific to the item.
Measurements are displayed in inches unless otherwise noted. For assistance, please contact us.
The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
Once an order has been confirmed, it can't be modified or adjusted.
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
All sales are final. We cannot cancel any orders once they have been placed.
Wondering where your order is? You will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
Once your order has been returned to our warehouse, we will reach out to you regarding the next steps.
Subscribe to our Newsletter below or follow us on Instagram
for information on drops.
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for information on restocks.
Each product from Prayers Avenu is unique and requires specific care to maintain its quality and comfort. While we recommend following the specific care instructions for each piece, we like to keep things simple with our standard wash guidelines. Please follow the steps below to ensure your garment stays fresh and in great condition:
- Machine Wash Cold
Wash in cold water to maintain fabric quality and colors. - Use Regular Detergent
Use your preferred detergent—mild or regular works great. - Bleach (If Needed)
For whites, feel free to use bleach to keep them bright. Be sure to follow the bleach instructions on the label. - Turn Inside Out
To protect prints and embroidery, turn your garment inside out before washing. - Gentle Cycle
For best results, wash on a gentle cycle to avoid unnecessary wear. - Air Dry
We recommend air drying by hanging or laying flat. Avoid high heat from dryers to preserve the fabric's durability. - Ironing (If Needed)
Iron on low heat if needed, but avoid ironing over prints or logos.
All orders ship from our fulfillment center in Toronto, Canada. A prime location that allows us to deliver across the globe quickly.
We understand how frustrating this can be. Here’s what to do:
- Sometimes carriers mark packages as “Delivered” prematurely. Give it 3–5 business days—the package often turns up.
- Check with neighbors to see if the package was delivered to them by mistake.
- Reach out if nothing comes up within that timeframe and we will help you out the best we can!
The fastest way to reach us is through our Contact Us page.
- Before reaching out, please check our FAQ, track your order, or review our return policy for quick answers.
- If you still need assistance, let us know exactly what you need (e.g., order issue, return request, size question) so we can help you as quickly as possible.
At Prayers Avenu, we understand the importance of timely delivery and strive to process and ship your orders as quickly as possible. Please review the following shipping policy for details on processing, delivery times, rates, and tracking.
Order Processing
All orders are processed within 4-5 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times do not include shipping transit times.
Shipping & Delivery Times
After processing, orders are shipped via standard shipping.
Estimated delivery time: 15-50 business days, depending on location and courier delays.
Delivery times are estimates only and may be affected by factors beyond our control, such as customs processing, carrier delays, or high-demand periods.
Shipping Rates
Shipping costs are calculated at checkout based on order weight and shipping destination.
Customers will see the final shipping cost before completing their purchase.
International Shipping & Customs
We proudly offer international shipping to customers worldwide.
Depending on the destination, customs duties or import taxes may apply. These charges are the responsibility of the buyer and will not be covered by Prayers Avenu.
Delays due to customs clearance are beyond our control.
- Information We Collect: We collect contact info and communication preferences.
- How We Use Your Info: We use it for email marketing, SMS, and analytics.
- Disclosure: We share data with service providers and when legally required.
- Your Choices: Update preferences and request access/corrections.
- Data Security: We employ reasonable security measures.
- Changes: We may update the policy and notify you of significant changes.
For questions or concerns, reach us at Prayersaveny@gmail.com
By using our services, you agree to this Privacy Policy.
PRAYERS AVENU LLC - Prayersavenu.ca
Welcome to Prayers Avenu ("Prayers Avenu," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website and/or making a purchase, you agree to abide by these Terms. If you do not agree to these Terms, please refrain from using our website or services.
By using our website and services, you represent that you are at least the age of majority in your state or province of residence, or that you are of legal age to use our services in your jurisdiction. You must not use our products or services for any unlawful or unauthorized purpose, and you agree not to violate any laws in your jurisdiction, including copyright laws. You are prohibited from transmitting any worms, viruses, or any code of a destructive nature. Violation of these terms may result in the immediate termination of your access to our services.
We reserve the right to refuse service to anyone at any time. You understand that while we take measures to protect your data, your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without our express written permission. Headings used in this agreement are for convenience and do not affect the interpretation of these Terms.
While we strive to provide accurate information, we do not guarantee the accuracy, completeness, or timeliness of the information on our website. You should not solely rely on the information provided and should seek more accurate and up-to-date sources when making decisions. We may modify the contents of our site without notice, and it's your responsibility to monitor changes.
Prices for our products may change without notice. We reserve the right to modify or discontinue any part of our service without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the service.
Some products or services may be available exclusively online through our website. We have made every effort to display product colors and images as accurately as possible but cannot guarantee that your computer monitor's display will be accurate. We reserve the right to limit sales of our products or services to specific regions or individuals. Descriptions and prices of products may change at any time without notice. We do not warrant that the quality of products or services will meet your expectations.
We reserve the right to refuse any order and limit or cancel quantities purchased per person, per household, or per order at our sole discretion. You agree to provide current, complete, and accurate purchase and account information. Inaccurate or incomplete information may result in delays or cancellation of your order.
We may provide access to third-party tools, which you use at your own risk. We offer no warranties and assume no liability for any tools provided by third parties. Any use of optional tools is entirely at your discretion, and you should familiarize yourself with their terms of service.
Our service may include materials from third parties. We are not responsible for examining or evaluating the content of third-party websites or products. You should review third-party policies and practices before engaging with them, and any issues related to third-party products should be directed to the third party.
If you submit comments or other materials, you grant us the right to use and distribute them. We reserve the right to monitor, edit, or remove content we deem offensive or violating any party's rights. Your comments must not violate any third-party rights, be unlawful, or contain malicious code.
Your submission of personal information is governed by our Privacy Policy, which you can review on this page.
Occasional errors or omissions in our content may occur. We reserve the right to correct these errors, inaccuracies, or omissions without prior notice. No specific update or refresh date should be taken as an indicator that all information on the website has been modified or updated.
You are prohibited from using our services for unlawful, abusive, or disruptive purposes, including but not limited to violating our intellectual property rights, harassing others, and uploading malware. We reserve the right to terminate your access for prohibited use.
We do not guarantee that our service will be uninterrupted, secure, or error-free. Your use of our service is at your sole risk, and the service is provided on an "as is" and "as available" basis. We disclaim all warranties and conditions of any kind, including implied warranties or conditions of merchantability, durability, fitness for a particular purpose, and non-infringement.
In no event shall Prayers Avenu, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, or any similar damages, arising from your use of the service or any products procured using the service.
You agree to indemnify and hold Prayers Avenu and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
If any provision of these Terms is deemed unlawful or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms are effective unless terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services. We may also terminate these Terms at any time without notice if we believe you have failed to comply with them.
These Terms, along with any policies or operating rules posted by us on our website, constitute the entire agreement between you and Prayers Avenu and govern your use of our services, superseding any prior agreements, communications, and proposals.
These Terms and any agreements for our services shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of laws principles.
We reserve the right to update, change, or replace any part of these Terms at our discretion. It is your responsibility to check our website periodically for updates. Your continued use of our website or services following any changes constitutes acceptance of those changes.
Effective Date: March 28, 2025
1. Introduction
Prayers Avenu (referred to as "Prayers Avenu," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in connection with our website, SMS and email marketing, online advertising, and the use of pixels and cookies.
2. Information We Collect
We may collect the following types of personal information when you interact with our services:
Contact Information: This includes your name, email address, phone number, and postal address when you provide it to us.
Transaction Information: We may collect information related to your purchases, including what you bought, payment information, and details about the transaction.
Marketing and Communication Data: This covers your preferences in receiving marketing materials, as well as any communication preferences.
Device and Usage Information: We may collect data about the device you use to access our services, including your IP address, browser type, operating system, and other device identifiers.
Website Interaction: We may collect data about your interaction with our website, such as the pages you visit, the time spent on each page, and any links or buttons clicked.
Location Data: We may collect your general location based on your IP address or other location data provided by your device.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and improve our services.
To process your transactions and send transaction notifications.
To manage your account and communicate with you.
To personalize and enhance your experience.
To send you marketing and promotional materials.
To monitor and analyze usage patterns and trends.
To comply with legal requirements and protect our rights.
4. Cookies and Pixels
Cookies are small files that are placed on your computer when you access our website. Pixels (also known as web beacons or clear gifs) are tiny graphic images embedded in web pages or emails. We use cookies and pixels for various purposes, including understanding user behavior, providing a personalized experience, and delivering targeted advertising. You can control and manage cookies through your browser settings.
5. SMS and Email Marketing
If you opt-in to receive SMS or email marketing from us, we will send you updates, promotions, and other information related to our products and services. You can unsubscribe from these communications at any time by following the opt-out instructions provided in the message.
6. Third-Party Sharing
We may share your personal information with trusted third parties, including service providers and advertising partners, for the purposes described in this Privacy Policy.
7. Your Choices and Rights
You have the right to:
Access, correct, update, or delete your personal information.
Object to the processing of your information.
Withdraw your consent for marketing communications.
Opt-out of the use of cookies.
Lodge a complaint with the relevant data protection authority.
8. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and services. The updated policy will be posted on our website, and the effective date will be modified accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights or provide feedback, please contact us at:
Prayers Avenu
Email: prayersavenu@gmail.com
Website: prayersavenu.ca
Conclusion
By using our services, you consent to the practices described in this Privacy Policy. It is important to review this policy periodically for any updates or changes to our data handling practices.