FREQUENTLY ASKED QUESTIONS

WHERE IS PRAYERS AVENU CURRENTLY BASED?

Prayers Avenu is based in Toronto, Canada, where all concepts, design, and creative direction are developed in-house. The city’s restraint, diversity, and global perspective inform the brand’s approach—measured, intentional, and quietly confident.

Production is carried out overseas in partnership with specialized manufacturers selected for their expertise, material standards, and attention to detail. Each garment is developed under close direction, ensuring that fabric, fit, and construction align precisely with the original design intent. Designing locally and producing globally allows Prayers Avenu to maintain control over quality while operating without compromise.

HOW DO I KNOW IF AN ITEM WILL FIT?

Sizing guide details with measurements are found on the product page specific to the item. For assistance, please contact us.

HOW DO I KNOW MY ORDER IS CONFIRMED?

The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?

Once an order has been confirmed, it can't be modified or adjusted.

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

HOW CAN I CANCEL MY ORDER?

All sales are final. We cannot cancel any orders once they have been placed.

HOW DO I TRACK MY ORDER?

Wondering where your order is? You will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?

If your package is being returned to sender, it is typically due to one of the following reasons: an incorrect or incomplete address, failure to collect the package, refusal of delivery, or unpaid customs/import fees.

All sales are final. Returned packages are not eligible for refunds, returns, exchanges, or reshipment. Once a package is returned to us (or confirmed as returned by the carrier), the order is considered closed.

Please ensure all shipping information is accurate at checkout and monitor tracking closely to avoid delivery issues.

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

Subscribe to our Newsletter below or follow us on Instagram

for information on drops.

WHEN WILL YOU RESTOCK?

Subscribe to our Newsletter below or follow us on Instagram

for information on restocks.

HOW DO I CARE FOR MY PRAYERS AVENU PRODUCT?

Each product from Prayers Avenu is unique and requires specific care to maintain its quality and comfort. While we recommend following the specific care instructions for each piece, we like to keep things simple with our standard wash guidelines. Please follow the steps below to ensure your garment stays fresh and in great condition:

  • Machine Wash Cold
    Wash in cold water to maintain fabric quality and colors.
  • Use Regular Detergent
    Use your preferred detergent—mild or regular works great.
  • Bleach (If Needed)
    For whites, feel free to use bleach to keep them bright. Be sure to follow the bleach instructions on the label.
  • Turn Inside Out
    To protect prints and embroidery, turn your garment inside out before washing.
  • Gentle Cycle
    For best results, wash on a gentle cycle to avoid unnecessary wear.
  • Air Dry
    We recommend air drying by hanging or laying flat. Avoid high heat from dryers to preserve the fabric's durability.
  • Ironing (If Needed)
    Iron on low heat if needed, but avoid ironing over prints or logos.

WHERE DOES PRAYERS AVENU SHIP FROM?

All orders ship from our fulfillment center in Toronto, Canada. A prime location that allows us to deliver across the globe quickly.

WHAT IF MY ORDER SAYS IT WAS DELIVERED BUT I DIDN'T RECEIVE IT?

We understand how frustrating this can be. Here’s what to do:

  1. Sometimes carriers mark packages as “Delivered” prematurely. Give it 3–5 business days—the package often turns up.
  2. Check with neighbors to see if the package was delivered to them by mistake.
  3. Reach out if nothing comes up within that timeframe and we will help you out the best we can!