FAQ – Prayers Avenu

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FREQUENTLY ASKED QUESTIONS

HOW DO I KNOW IF AN ITEM WILL FIT?

Sizing guide details with measurements are found on the product page specific to the item.

Measurements are displayed in inches unless otherwise noted. For assistance, please contact us.

HOW DO I KNOW MY ORDER IS CONFIRMED?

The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?

Once an order has been confirmed, it can't be modified or adjusted.

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

HOW CAN I CANCEL MY ORDER?

All sales are final. We cannot cancel any orders once they have been placed.

HOW DO I TRACK MY ORDER?

Wondering where your order is? You will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?

Once your order has been returned to our warehouse, we will reach out to you regarding the next steps.

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

Subscribe to our Newsletter below or follow us on Instagram

for information on drops.

WHEN WILL YOU RESTOCK?

Subscribe to our Newsletter below or follow us on Instagram

for information on restocks.

HOW DO I CARE FOR MY PRAYERS AVENU PRODUCT?

Each product from Prayers Avenu is unique and requires specific care to maintain its quality and comfort. While we recommend following the specific care instructions for each piece, we like to keep things simple with our standard wash guidelines. Please follow the steps below to ensure your garment stays fresh and in great condition:

Machine Wash Cold
Wash in cold water to maintain fabric quality and colors.
Use Regular Detergent
Use your preferred detergent—mild or regular works great.
Bleach (If Needed)
For whites, feel free to use bleach to keep them bright. Be sure to follow the bleach instructions on the label.
Turn Inside Out
To protect prints and embroidery, turn your garment inside out before washing.
Gentle Cycle
For best results, wash on a gentle cycle to avoid unnecessary wear.
Air Dry
We recommend air drying by hanging or laying flat. Avoid high heat from dryers to preserve the fabric's durability.
Ironing (If Needed)
Iron on low heat if needed, but avoid ironing over prints or logos.

WHERE DOES PRAYERS AVENU SHIP FROM?

All orders ship from our fulfillment center in Toronto, Canada. A prime location that allows us to deliver across the globe quickly.

WHAT IF MY ORDER SAYS IT WAS DELIVERED BUT I DIDN'T RECEIVE IT?

We understand how frustrating this can be. Here’s what to do:

Sometimes carriers mark packages as “Delivered” prematurely. Give it 3–5 business days—the package often turns up.
Check with neighbors to see if the package was delivered to them by mistake.
Reach out if nothing comes up within that timeframe and we will help you out the best we can!

The fastest way to reach us is through our Contact Us page.

Before reaching out, please check our FAQ, track your order, or review our return policy for quick answers.
If you still need assistance, let us know exactly what you need (e.g., order issue, return request, size question) so we can help you as quickly as possible.

SHIPPING POLICY

At Prayers Avenu, we understand the importance of timely delivery and strive to process and ship your orders as quickly as possible. Please review the following policy for details on processing, delivery times, rates, tracking, and responsibilities.
ORDER PROCESSING

All orders are processed within 4-5 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times do not include shipping transit times.

SHIPPING & DELIVERY TIMES

After processing, orders are shipped via standard shipping.
Estimated delivery time: 15-50 business days, depending on your location and courier performance.
Delivery times are estimates only and may be affected by factors beyond our control, including but not limited to customs processing, carrier delays, weather, or high-demand periods.
By placing an order, you acknowledge and agree that Prayers Avenu is not responsible for lost, delayed, or misdelivered packages once they have been transferred to the shipping carrier.

SHIPPING RATES

Shipping costs are calculated at checkout based on order weight and shipping destination.
The final shipping cost will be displayed before completing your purchase.

INTERNATIONAL SHIPPING & CUSTOMS

We offer international shipping worldwide.
Customs duties, import taxes, or other fees may apply depending on your country and are the responsibility of the buyer.
Delays due to customs clearance are beyond our control.

TRACKING YOUR ORDER

Once your order ships, you will receive an email confirmation with tracking information.
Please allow 24-48 hours for tracking updates to appear.

RETURNS & REFUNDS

For returns or refunds, please refer to our [Return & Refund Policy].
Certain items, including limited stock or sold-out products, may not be eligible for return or exchange.
Shipping costs for returns are the responsibility of the customer unless otherwise specified.

Email: prayersavenu@gmail.com
Website: https://prayersavenu.ca

Prayers Avenu ("Prayers Avenu," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, SMS and email marketing, online advertising, and the use of cookies and tracking technologies.

By using our services, you agree to the practices described in this Privacy Policy. This policy complies with applicable data protection laws, including Canada’s PIPEDA, the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), where applicable.

INFORMATION WE COLLECT

We may collect the following types of personal information when you interact with our services:

Contact Information: Name, email address, phone number, and postal address when provided.
Transaction Information: Details about purchases, including products ordered, payment details, and order history.
Marketing and Communication Data: Preferences for receiving marketing communications and your engagement with them.
Device and Usage Information: IP address, browser type, operating system, device identifiers, and usage data.
Website Interaction Data: Pages visited, time spent, clicks, and navigation patterns.
Location Data: Approximate location based on your IP address or device settings.
User-Generated Content: Photos, reviews, or other content you submit or tag us in (e.g., social media).

HOW WE USE YOUR INFORMATION

We use your personal information for purposes including:

To provide, process, and improve our products and services.
To process transactions and send order confirmations, updates, and shipping notifications.
To manage your account and communicate with you.
To send marketing communications and personalized promotions.
To improve website functionality and customer experience.
To prevent fraud, unauthorized use, or illegal activity.
To comply with legal obligations and protect our rights.

COOKIES, PIXELS, AND TRACKING

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertisements. These may collect data about your interactions with our website and ads.

You may control cookies through your browser settings, and you may opt out of targeted advertising through tools provided by platforms such as Google Ads and Meta (Facebook/Instagram). Disabling cookies may affect the functionality of our website.

SMS AND EMAIL MARKETING

If you opt-in to receive SMS or email communications, we may send you updates, promotions, and brand-related content. You can opt out at any time by clicking the "unsubscribe" link in emails or replying "STOP" to SMS messages.

THIRD-PARTY SHARING

We may share your personal information with trusted third parties, including:

Service providers (payment processors, shipping carriers, order fulfillment).
Advertising and marketing partners (e.g., Meta, Google, TikTok) to deliver targeted ads.
Analytics providers (for understanding website traffic and usage trends).

We do not sell your personal information.

YOUR RIGHTS

Depending on your location, you may have the following rights:

Access and Correction: Request a copy of your personal data or correct inaccuracies.
Deletion: Request deletion of your personal information, subject to legal and contractual limits.
Portability: Request transfer of your data to another provider.
Opt-Out of Marketing: Unsubscribe from email/SMS at any time.
Opt-Out of Targeted Advertising: Adjust your browser and ad settings.
Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at the details provided below.

SECURITY

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Prayers Avenu

Email: prayersavenu@gmail.com

Website: prayersavenu.ca

TERMS AND SERVICE

Welcome to Prayers Avenu ("Prayers Avenu," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website and/or making a purchase, you agree to abide by these Terms. If you do not agree to these Terms, please refrain from using our website or services.

ONLINE STORE TERMS

By using our website and services, you represent that you are at least the age of majority in your state or province of residence, or that you are of legal age to use our services in your jurisdiction. You must not use our products or services for any unlawful or unauthorized purpose, and you agree not to violate any laws in your jurisdiction, including copyright laws. You are prohibited from transmitting any worms, viruses, or any code of a destructive nature. Violation of these terms may result in the immediate termination of your access to our services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. You understand that while we take measures to protect your data, your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without our express written permission. Headings used in this agreement are for convenience and do not affect the interpretation of these Terms.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

While we strive to provide accurate information, we do not guarantee the accuracy, completeness, or timeliness of the information on our website. You should not solely rely on the information provided and should seek more accurate and up-to-date sources when making decisions. We may modify the contents of our site without notice, and it is your responsibility to monitor changes.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice. We reserve the right to modify or discontinue any part of our service without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the service.

PRODUCTS OR SERVICES

Some products or services may be available exclusively online through our website. We have made every effort to display product colors and images as accurately as possible, but we cannot guarantee that your computer monitor's display will be accurate.

Because our products are produced in limited stock, availability is not guaranteed. Once an item is sold out, it may not be restocked. For this reason, certain items may not be eligible for return or exchange if sold out. We reserve the right to limit sales of our products or services to specific regions or individuals. Descriptions and prices of products may change at any time without notice. We do not warrant that the quality of products or services will meet your expectations.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order and limit or cancel quantities purchased per person, per household, or per order at our sole discretion. You agree to provide current, complete, and accurate purchase and account information. Inaccurate or incomplete information may result in delays or cancellation of your order.

OPTIONAL TOOLS

We may provide access to third-party tools, which you use at your own risk. We offer no warranties and assume no liability for any tools provided by third parties. Any use of optional tools is entirely at your discretion, and you should familiarize yourself with their terms of service.

THIRD-PARTY LINKS

Our service may include materials from third parties. We are not responsible for examining or evaluating the content of third-party websites or products. You should review third-party policies and practices before engaging with them, and any issues related to third-party products should be directed to the third party.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit comments or other materials, you grant us the right to use and distribute them. We reserve the right to monitor, edit, or remove content we deem offensive or violating any party's rights. Your comments must not violate any third-party rights, be unlawful, or contain malicious code.

PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, which you can review on this page.

ERRORS, INACCURACIES, AND OMISSIONS

Occasional errors or omissions in our content may occur. We reserve the right to correct these errors, inaccuracies, or omissions without prior notice. No specific update or refresh date should be taken as an indicator that all information on the website has been modified or updated.

PROHIBITED USES

You are prohibited from using our services for unlawful, abusive, or disruptive purposes, including but not limited to violating our intellectual property rights, harassing others, and uploading malware. We reserve the right to terminate your access for prohibited use.

RETURNS & EXCHANGES

We offer a 30-day return policy for eligible items, starting from the date you receive your order. To be eligible, items must be unworn, unwashed, and in their original condition and packaging, with proof of purchase.

Certain products are final sale and not eligible for return or exchange, including limited edition, exclusive releases, or sold-out items. Shipping costs are non-refundable, and customers are responsible for return shipping fees unless otherwise specified. By purchasing from Prayers Avenu, you acknowledge and agree to this policy.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our service will be uninterrupted, secure, or error-free. Your use of our service is at your sole risk, and the service is provided on an "as is" and "as available" basis. We disclaim all warranties and conditions of any kind, including implied warranties or conditions of merchantability, durability, fitness for a particular purpose, and non-infringement.

While we make every effort to ensure timely and successful delivery of your order, Prayers Avenu is not responsible for delays, loss, misdelivery, theft, or non-receipt of packages once they have been transferred to the shipping carrier. By purchasing from us, you agree that shipping risks transfer to you upon our delivery of the package to the carrier, and you waive the right to pursue legal claims, lawsuits, or compensation against Prayers Avenu for any issues arising from lost, delayed, stolen, or undelivered packages. Events beyond our control may occur, and we are not liable for such circumstances.

In no event shall Prayers Avenu, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, or any similar damages, arising from your use of the service or any products procured using the service.

INDEMNIFICATION

You agree to indemnify and hold Prayers Avenu and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

TERMINATION

These Terms are effective unless terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services. We may also terminate these Terms at any time without notice if we believe you have failed to comply with them.

ENTIRE AGREEMENT

These Terms, along with any policies or operating rules posted by us on our website, constitute the entire agreement between you and Prayers Avenu and govern your use of our services, superseding any prior agreements, communications, and proposals.

GOVERNING LAW

These Terms and any agreements for our services shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of laws principles.

CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms at our discretion. It is your responsibility to check our website periodically for updates. Your continued use of our website or services following any changes constitutes acceptance of those changes.