Privacy policy

Prayers Avenu (“Prayers Avenu,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you interact with our website, place orders, sign up for SMS or email marketing, engage with our advertising, or use cookies and similar technologies.

By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

This policy is designed to comply with applicable data protection laws, including Canada’s PIPEDA, the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), where applicable.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

Contact Information

Name, email address, phone number, billing address, and shipping address provided at checkout or during account creation.

Transaction & Payment Information

Order details, products purchased, order history, payment method type, partial payment identifiers, fraud-prevention signals, transaction metadata, and delivery confirmation data.
We do not store full credit card numbers.

Account & Communication Data

Customer service inquiries, emails, messages, dispute communications, confirmations, and acknowledgements sent or received.

Device & Technical Data

IP address, browser type, operating system, device identifiers, timestamps, referral URLs, and diagnostic data.

Website & Usage Data

Pages viewed, session duration, clicks, navigation behavior, and interaction patterns.

Location Data

Approximate location derived from IP address or device settings.

User-Generated Content

Reviews, photos, videos, testimonials, or other content voluntarily submitted or shared publicly where you tag or reference Prayers Avenu.

HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

  • To process, verify, and fulfill orders

  • To provide shipping updates and delivery confirmation

  • To authenticate transactions and prevent fraud, abuse, and chargebacks

  • To provide customer support and respond to inquiries or disputes

  • To send service-related communications and order notifications

  • To send marketing communications when you have opted in

  • To improve website functionality, performance, and user experience

  • To enforce our Terms of Service, Shipping Policy, and No Refunds / No Returns Policy

  • To comply with legal, regulatory, and law-enforcement obligations

  • To protect our business, customers, and legal rights

FRAUD PREVENTION & DISPUTE PROTECTION (IMPORTANT)

To protect against fraud, unauthorized transactions, abuse, and chargebacks, we may:

  • Collect and retain IP address, device data, AVS/CVV match results, order confirmation records, tracking data, and delivery confirmation

  • Use automated fraud-detection tools and third-party verification services

  • Retain transaction, communication, and delivery records for legal, accounting, and dispute-resolution purposes

This information may be used as evidence in the event of a chargeback, dispute, or fraudulent claim.

COOKIES, PIXELS & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

  • Enable core website functionality

  • Analyze traffic and usage trends

  • Improve performance and personalization

  • Deliver relevant advertising through platforms such as Google, Meta (Facebook/Instagram), and TikTok

You may manage cookies through your browser settings. Disabling cookies may affect site functionality.

SMS & EMAIL MARKETING

If you opt in to receive SMS or email communications, we may send promotional messages, order updates, and brand-related content.

  • You may unsubscribe from emails at any time using the link provided

  • You may opt out of SMS messages by replying STOP

Consent to receive marketing communications is not required to complete a purchase.

THIRD-PARTY DISCLOSURE

We may share personal information with trusted third parties only as necessary, including:

  • Payment processors and fraud-prevention providers

  • Shipping carriers and fulfillment partners

  • Email, SMS, and marketing platforms

  • Analytics and advertising partners

We do not sell personal information.

All third parties are contractually obligated to protect your data and use it only for authorized purposes.

DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes, chargebacks, or fraud investigations

  • Enforce our policies and agreements

Certain data may be retained even after account deletion where legally required or necessary for dispute protection.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Request access to or a copy of your personal information

  • Request correction of inaccurate information

  • Request deletion of personal data (subject to legal and contractual obligations)

  • Opt out of marketing communications

  • Opt out of targeted advertising where applicable

  • Request data portability

  • Exercise privacy rights without discrimination

Requests may be submitted using the contact details below.

SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

POLICY ACCEPTANCE & LEGAL USE

By using our website or completing a purchase, you acknowledge that you have reviewed and agreed to this Privacy Policy and all related store policies.

Information collected may be used to enforce store policies and defend against fraudulent claims, disputes, or chargebacks.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

CONTACT INFORMATION

Prayers Avenu
Email: support@prayersavenu.ca
Website: https://prayersavenu.ca